Delivery Options Overview

We deliver our naturally grown products across India through trusted courier partners integrated with Shiprocket, including Delhivery and other leading logistics providers.

Orders are processed within 1–2 business days after confirmation. Once dispatched, you will receive your tracking details via WhatsApp, SMS, or email (where available) to track your shipment in real time.

Estimated delivery timelines:

  • Standard Delivery: 3–7 business days

  • Remote & Non-Serviceable Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Shipping Charges

Shipping charges, if applicable, are calculated automatically during checkout based on the delivery location, order weight, and courier availability. The final shipping cost will be displayed before payment is completed.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order. If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to weather conditions, public holidays, courier network issues, natural disasters, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.

Refund or Replacement Policy

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Due to the perishable nature of our naturally grown food products, we do not accept returns or provide refunds once an order has been confirmed and delivered.

However, if you receive a damaged, defective, incorrect, or missing product, please notify us within 48 hours of delivery by providing your Order Number, clear photos of the product, photos of the outer package, and a complete unboxing video.

After verification, we will arrange a replacement or provide an appropriate resolution. Replacement requests are generally processed within 7–10 business days. Natural variations in taste, colour, texture, aroma, or appearance are a characteristic of our chemical-free products and are not considered defects.

Products Not Eligible for Return or Replacement

A product will not be eligible for return, replacement, or refund if:

  • The product has been opened, consumed, or used.

  • The original packaging, seal, or label is missing, damaged, or tampered with.

  • The product has been stored or handled improperly after delivery.

  • The return request is made more than 48 hours after delivery.

  • The issue is related only to natural variations in taste, colour, texture, aroma, size, or appearance, as our products are naturally grown and minimally processed.

  • The required proof, including clear photos and a complete unboxing video (where applicable), is not provided for damaged, missing, or incorrect product claims.

FAQs

How long does delivery take?

Most orders are delivered within 3–7 business days. Deliveries to remote locations may take 5–10 business days.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via WhatsApp, SMS, or email.

Do you deliver across India?

Yes, we deliver to most serviceable PIN codes across India through our courier partners.

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When can I request a replacement?

You may request a replacement if you receive a damaged, defective, incorrect, or missing product. Please contact us within 48 hours of delivery with the required details.

How can I contact customer support?

You can contact us through our Contact Us page, WhatsApp, email, or phone during our business hours. We aim to respond to all genuine queries within 24–48 business hours

Are your products 100% natural?

Yes. All our products are sourced from farms that follow natural farming practices without the use of synthetic fertilizers, chemical pesticides, or harmful additives. We focus on preserving the natural nutrition, taste, and purity of every product while maintaining high quality standards.

What certifications do your products have?

Our products are produced in compliance with applicable food safety standards and are backed by relevant certifications. Depending on the product, these may include FSSAI licensing for food safety and PGS-India Organic certification for naturally and organically grown produce. Any additional certifications applicable to a specific product are mentioned on its product page or packaging.

Why does my product look or taste slightly different from my previous order?

Our products are naturally grown and minimally processed. Slight variations in colour, taste, texture, aroma, or appearance are completely natural and do not affect quality

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